FAQ

Welcome to the frequently asked questions section. Got a question about the following products? It's likely that you'll find the answer here :)

Orders

Q: When will my order ship? item was displayed as "in stock"

A: All units are assembled in house to order. Some can take several weeks depending on the work load. The stock number corresponds to the available order "slots" (typically based on the available chips or chassis). 

Rest assured that if you received the confirmation email, we are working on your order :)

A tracking number will be sent as soon as it ships.

Thanks for your patience and understanding!

HapiNES L, TherapKid, Acid8, TherapSid

Q: What's the audio output type? What cables should I use

A: the output is MONO T/S 3.5mm.

Headphones should not be used - only left side will have sound!

Q: What type of MIDI pinout do they use

A: TYPE A (like Korg). A 3.5mm male to DIN5 male cable is included

MEGAfm, Blast Beats, AY3 MK2

Q: What power supply should I get? 

A: None! :)  Your unit will ship with the required power adapter and blade suited to your outlet.

FYI the included supply is 9V 450A Center positive, 5.5x2.1mm barrel

Q: I can't find the answer to my question!

A: No problem, please contact us